No Wonder It's Called AMERICAN Airlines
Two weeks ago, at DFW Airport, I encountered a bitchy AA employee at the counter near my gate. I was waiting to ask her something when an Asian lady who spoke in broken English rushed up and explained she was late to a flight.

Bitchy AA chick checked her computer, points at the next gate and says, "It's one gate over, GO! GO!" and scares off Asian lady.

She then got on her phone, called the gate agent next door and said, "There's a woman on her way to you, do you see her? That Oriental woman." (Note: I am standing there the whole time. Note: I am "Oriental".)

Most of the time I let "Oriental" slide. But this was said in a bitchy, demeaning way, by a gate agent in a major US city who, by nature of her job, probably comes across people of several ethnic groups and should know better.

So I wrote AA a letter the next day and included homegirl's name and the gate and all other pertinent information.

But they never responded. Guess Gerard Arpey doesn't care about yellow people.